Shane, our MD, leads Sertus with a sharp eye for detail and a passion for excellence, always striving to make the customer experience the best possible. With decades of expertise, he ensures every aspect of the company operates smoothly. Outside of work, Shane enjoys taking long walks with his family close to home.

Meet Richard (or Rick), our Commercial Director with a strong focus on R&D. Rick is dedicated to driving innovation and ensuring Sertus stays at the forefront of the smoke ventilation industry. Outside of work, you’ll often find him relaxing by his fire pit at home – an apt choice for someone so passionate about managing smoke!

Meet Fraser, our Marketing Manager, directing our marketing strategy and nurturing business growth. With over a decade of experience with national and global clients, Fraser brings valuable expertise to the team. Outside of work, Fraser enjoys family time, golf, travelling, and the outdoors.

Brad fosters key relationships with architects, contractors, and stakeholders to ensure Sertus products are specified early in project planning. When he’s not driving industry growth, he’s cheering on Arsenal or collecting Magic: The Gathering cards.

Orwin is our Sales Manager, leading the sales team and overseeing key client relationships. With extensive expertise in smoke ventilation, he ensures tailored solutions and exceptional service for every client. Outside of work, Orwin enjoys photography and has a passion for falconry.

Daryl is the backbone of Sertus’ operations, driving customer satisfaction through efficient project delivery and operational excellence. Dedicated to creating positive experiences for customers, Daryl applies the same commitment to his personal projects – currently building his own house in his spare time.

Meet Josh, our Key Account Director, leading major client partnerships and nationwide projects. When not managing accounts, he’s enjoying rooftop views or planning his next food adventure.

Say hello to Harley, a key part of our Internal Sales team at Sertus. From supporting our customers to snorkelling the Jurassic Coast, Harley brings energy and focus to everything he does.

Meet Sara, our Sales Support at Sertus, where she plays a vital role in supporting the sales team and ensuring smooth operations. Outside of work, Sara is passionate about interior and graphic design, channeling her creativity into every project!

Saskia is our Sales Support Executive, helping to keep our sales processes running smoothly and supporting both customers and the wider team. She brings great organisation and energy to the role. Outside of work, she’s a big Formula 1 fan and a self-confessed coffee lover.

Steve ensures Sertus’ products, systems, and certifications are of the highest standard. A lifelong engineer with a passion for innovation, his dedication drives the continuous improvement of Sertus’ offerings. When Steve’s not busy working on the next big idea, he enjoys spending time with his family, exploring classic cars, or indulging his passion for aircraft.

Meet Fletcher, our CAD & Technical Assistant, supporting technical design and drawing output across our projects. With a keen eye for detail, Fletcher plays a key role in bringing designs to life. Outside of work, he enjoys long hikes and has a passion for aviation and Formula 1.

Kate takes pride in delivering exceptional service, handling everything from order fulfilment to managing customer enquiries with care and efficiency. Outside of work, Kate stays on her toes with her new baby, and when she gets a moment, she enjoys crocheting and spending time with her cats.

Meet Edwina, who plays a vital role in delivering outstanding customer service, ensuring every interaction reflects Sertus’ commitment to excellence and simplicity for our customers. Edwina is the reigning queen of our weekly company quizzes, keeping us all on our toes with her trivia knowledge.

Say hello to Emily, our Customer Service Executive, who excels in client relations and problem-solving to deliver best-in-class support. When she's not assisting clients, Emily enjoys reading, walking her two spaniels and swimming.

Working closely with Russell, Darren ensures products are assembled and dispatched efficiently, supporting Sertus’ commitment to quality and reliability. Outside of work, Darren enjoys gaming and exploring his creative side through 3D printing.

Russell plays a key role in assembling Sertus’ product range, ensuring every unit meets the highest standards. When he’s not keeping the production line running efficiently, Russell enjoys racing pigeons – a hobby he’s truly passionate about.

Living locally to our HQ in Cranleigh, Surrey, Michael – affectionately known as “Jack Daniels” by the team – builds our products and ensures they are packed and dispatched efficiently.

Brian is a Production Operative at our Cranleigh HQ, working primarily across our roof vent range. Outside of work, he enjoys cycling, the great outdoors and a spot of lawn bowls.

Hedley ensures the warehouse runs smoothly, coordinating operations to get orders out on time. A vital part of Sertus’ commitment to reliable delivery, Hedley’s passion for motorbikes keeps him busy when he’s not at work.

Richard plays a vital role in Sertus’ production line, ensuring quality and efficiency. Outside of work, he’s a passionate musician, having spent 15 years as a bass guitarist and vocalist in a band. Richard is also a dedicated runner, with plans to take on ultramarathons this year.

Lee is a key part of our warehouse team, helping keep orders moving and deliveries on track. Away from Sertus, he’s a keen golfer and a loyal Tottenham Hotspur fan.

Katy is the Sertus brand guardian, overseeing all graphic design and branding to ensure every visual element is on point. With her keen eye for detail, if it looks good, it’s been through Katy’s hands. Outside of work, Katy enjoys watching Chelsea FC Women, kayaking along the River Wey in the summer, and attending live music events.

Meet Hilary, who wears two hats in our business, expertly managing both accounts payable and HR. From paying the bills to keeping the team organised, she ensures everything runs smoothly behind the scenes. Known for her sharp eye, Hilary is also the unofficial spelling checker-in-chief.

Mandy manages the accounts receivable with precision, ensuring the numbers always add up and everything runs smoothly. In a past life, Mandy was a dolphin trainer – a unique skillset that adds to her calm and focused nature. Outside of work, Mandy is also a keen gardener and enjoys spending time outdoors.

As one of Sertus’ original founders, Ben’s builder’s mindset and hands-on experience have left an indelible imprint across the entire business. While no longer involved in day-to-day operations, his influence is felt across the company, from the boardroom to the production line.